tag:blogger.com,1999:blog-10485390.post7393369266458371098..comments2024-03-01T03:17:37.454-05:00Comments on Dalai's PACS Blog: IT Strikes BackDalaihttp://www.blogger.com/profile/17775491711029994911noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-10485390.post-60896289597214281542011-03-29T11:44:51.891-04:002011-03-29T11:44:51.891-04:00Being in IT, here are my 2 cents...
I agree whole...Being in IT, here are my 2 cents...<br /><br />I agree whole heartedly that open dialogue between IT and users is critical. Especially when it comes to system implementations.<br /><br />Security is a combination of Technology, Policy, and Users. What saddens me is that across all professions there are those who simply don't care to do their part. Those that willfully circumvent security because they are (insert whatever 'better than thou' phrase here). Those of us that are really trying, more often find a few rotten apples spoil the gains that we have accomplished. Something happens, management drops a bomb on IT and its all down hill.<br /><br />Thankfully in the recent few years I have been lucky to work with some excellent customers who understand and participate. It makes my life and theirs so much better.<br /><br />Can't we all just get along? :-)Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10485390.post-75698362578741880782011-03-28T05:11:49.834-04:002011-03-28T05:11:49.834-04:00Speaking as a vendor, reading Darth Croc's com...Speaking as a vendor, reading Darth Croc's comment made me cringe slightly. This may be the way it is for large software companies, but I and my team have always tried to address the software issues customers have, even if we consider them minor or trivial. From a software engineering perspective, mouse trails making your screen flicker offends me - it should not be the case, and small things like that can bother you much more than yet another feature.<br /><br />The concerns of security must not be completely gone from your mind when dealing with IT. We work hard to ensure that patient data is not leaked, and IT does the same. You, as a responsible doctor, exercise discretion in your dealings with patients, and not allowing patient data to be distributed to the wider world through virus infection or hacking is part of that.<br /><br />I further note that some PACS vendors lock down user accounts by default; it's not so much an IT choice as it is the default (and difficult to override) for the PACS system.<br /><br />If your software vendor won't listen to your concerns, though, and you would rather deal with one that does, we'd be happy to hear from you!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10485390.post-67479721968880331062011-03-27T08:09:37.275-04:002011-03-27T08:09:37.275-04:00There's clearly a balance to be struck and his...There's clearly a balance to be struck and historically the schism between Radiology and IT hasn't helped acheive that balance. I do think its getter better though - albeit slowly perhaps. Sometimes there does need to be movement on both sides of the coin. <br /><br />I do know of an IT department that refuses to allow Apple Macs on the network because they dont have the skills to support them. Thats one extreme side of the balance that is clearly unacceptible.<br /><br />On the other side - I'm aware of a situation where a small handful of machines were infected by a virus and flooded the network with garbage - effectively clippling a whole hospital. Thats another extreme. <br /><br />I know of a situation where major decisions were made by Radiology staff without input from software professionals (note: specifically <i>software</i> rather than just IT) resulting in a major mis-alignment. It does happen (still).<br /><br />You do have contributions there that say IT can, and do work well with Radiology (and all the other departments if not in a dedicated Rad practice). But might I suggest the success stories don't get as much exposure as the converse? There <i>are</i> good eggs along with the bad ones.<br /><br />I recall working for a large multinational once that issued a dictat that all electric plugs <b>were not to be used</b> unless they were tested by the electricians once a year. Whether they had time to do it or not. Equipment was left idle for days waiting for a new 'tested' label to be issued. Thats also the wrong side of the balance although the sentiment behind the dictat can be readily appreciated.<br /><br />Just a few thoughts.Martin Phttp://www.inflection-technologies.comnoreply@blogger.com