tag:blogger.com,1999:blog-10485390.post8905534824732676799..comments2024-03-01T03:17:37.454-05:00Comments on Dalai's PACS Blog: The Inmates Are Running The AsylumDalaihttp://www.blogger.com/profile/17775491711029994911noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-10485390.post-16510395992035619422007-07-02T02:15:00.000-04:002007-07-02T02:15:00.000-04:00As an engineer who works on PACS systems, I really...As an engineer who works on PACS systems, I really enjoy seeing this kind of thought applied to the usability of our software. <BR/><BR/>I think that while the "inmates" metaphor is occasionally true most of the time there are other forces at work. <BR/><BR/>You see a feature in the software that you would never use in a million years and wonder why it's there. That feature is there because the Head Radiologist at Big Important Customer uses that feature every single day. This happens quite frequently. <BR/><BR/>The conventional wisdom is that 80% of the users use 20% of the features, but the problem with that is nobody uses the <B>same</B> 20%. <BR/>I recommend <A HREF="http://www.joelonsoftware.com/articles/fog0000000020.html" REL="nofollow">this article</A> for a engineering-centric take on this phenomena. <BR/><BR/>My personal philosophy is that we should always provide reasonable default configurations along with extensive configurability. Joe Radiologist has the right behavior by default, while users with more specific needs can get what they want.<BR/><BR/>The other lesson is that being able to redirect feature requests into something generally valuable (or even saying "no") is as important as being able to implement it. It takes a strong vision to justify that kind of decision, and that's where the idea of "personas" can really add value I think.<BR/><BR/>Thanks for writing on this topic, and I look forward hearing more.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-10485390.post-21541394645258482162007-06-28T11:40:00.000-04:002007-06-28T11:40:00.000-04:00I know which one, actually, and do please note the...I know which one, actually, and do please note the second-to-last paragraph....Dalaihttps://www.blogger.com/profile/17775491711029994911noreply@blogger.comtag:blogger.com,1999:blog-10485390.post-6690744660415249282007-06-28T11:37:00.000-04:002007-06-28T11:37:00.000-04:00This comment has been removed by the author.Dalaihttps://www.blogger.com/profile/17775491711029994911noreply@blogger.comtag:blogger.com,1999:blog-10485390.post-1448363995062324692007-06-28T10:48:00.000-04:002007-06-28T10:48:00.000-04:00Guess which PACS system was designed by Cooper?Guess which PACS system <B>was</B> designed by Cooper?Anonymousnoreply@blogger.com