tag:blogger.com,1999:blog-10485390.post5865432185810336814..comments2024-03-01T03:17:37.454-05:00Comments on Dalai's PACS Blog: #PutUnitedOutOfBusinessDalaihttp://www.blogger.com/profile/17775491711029994911noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-10485390.post-5795047825219871272017-04-12T16:23:01.835-04:002017-04-12T16:23:01.835-04:00I really enjoy this guy's blog... he's a p...I really enjoy this guy's blog... he's a pilot... <br /><br />http://www.askthepilot.com/passenger-forcibly-removed/<br /><br />he is of the same mindset... employees were not empowered to be creative. <br />My theory is that now, as more and more snowflakes raised by helicopter parents come of age... their first knee jerk reaction is to call authorities because they never had to work things out on their own as kids. staceyhttps://www.blogger.com/profile/08872800621811343464noreply@blogger.comtag:blogger.com,1999:blog-10485390.post-65890314076399630212017-04-12T16:19:59.532-04:002017-04-12T16:19:59.532-04:00I don't think corporate leaders have yet come ...I don't think corporate leaders have yet come to grips with the new, "interactive" world. Nothing they do happens in private, every utterance is out there for the world to see. 1 employee acting stupidly can bring a huge company to its knees in the world of public opinion, thanks to social media and the prevalence of cameras. Rigidly upholding a policy to the point where physical violence becomes necessary has got to be the epitome of the wrong message. We are not customers for them or to them. I suppose they have become utilities. We all have to fly and we have fewer and fewer choices. Sad to say that in the days before deregulation, flying had a much different ambiance. I'm not comfortable with tight, overly restrictive gov't regulation, and yet somehow we must protect consumers in situations where they have no recourse. I do not know the solution, but surely we can all vote with our dollars by taking business elsewhere. United is not the only airline where people experience poor service. I think it is ubiquitous throughout the industry (except maybe for Southwest) so perhaps this is a good time for all airlines to reevaluate not only their policies, but how they empower and train their employees. They must treat the customer as a customer, not an annoyance. staceyhttps://www.blogger.com/profile/08872800621811343464noreply@blogger.comtag:blogger.com,1999:blog-10485390.post-23862166992008343262017-04-11T22:28:20.353-04:002017-04-11T22:28:20.353-04:00one point of disagreement. You say it will cost th...one point of disagreement. You say it will cost them millions. <br />Today, the stock lost $1.5 BILLION in market cap. <br />Over 4 tickets.<br />To obvious to even state but - REALLY STUPID.<br /><br />I avoid united at all costs. Prior to this, they had a terrible reputation. <br /><br />What we all are subconsciously hoping for is that this incident will make ALL airlines user friendly again. I don't think that will happen, but I will say I am happy with my main airline - Southwest. Philhttps://www.blogger.com/profile/10593903204325963268noreply@blogger.comtag:blogger.com,1999:blog-10485390.post-89867808502740623882017-04-11T19:03:22.309-04:002017-04-11T19:03:22.309-04:00Fly Delta :) Have flown Untied (specifically spel...Fly Delta :) Have flown Untied (specifically spelled wrong) only once. It was nothing abnormal but this incident makes me think, I will never fly Untied.<br /><br />CEO = Untied<br />Assault personnel = Untied<br /><br />(also, should note: I'm 1M flier on Delta and permanently Silver... no reason to switch at this point)A Doc 2 Behttps://www.blogger.com/profile/10310878304648897210noreply@blogger.com