Monday, June 03, 2019

IT STILL Doesn't Get It...

Image courtesy

From the IT folks today...

Good morning,
    Due to the Data Center move to the new Data Center, Radiology Dictation will be down tomorrow starting at 11am.
 During this time, radiologists will need to:

1, dial 800-xxx-xxxx
2, enter site #
3, enter dictation ID
4, enter work type
5, enter 2 to dictate

The Medical Transcriptionists can log into the website
 to listen the job and still type reports in.
Please check this ahead of time to not delay patient care.

We expect this to take 3-4 hours to get things up and running and back to normal.

Warm Regards, 
Systems Analyst

At least the PACS itself isn't affected. At least I don't think it is.

Here we see the same old thing I've been writing about since dinosaurs roamed the earth. IT has not a clue as to Radiology workflow, not to mention mission criticality. To fall back on DIAL-IN dictation for four of the busiest hours of the day will spell Disaster with a Capital D. Would it occur to the powers-that-be to do this at night? No. Would it occur to the powers-that-be to set up some sort of mirror system or back-up server? No. BECAUSE THEY DON'T UNDERSTAND WHAT WE DO OR HOW WE DO IT but they make decisions about our workflow anyway.

No doubt this won't go smoothly, but after the requisite grousing, things will go back to where they were, and nothing at all will change.


1 comment :

stacey said...

Healthcare IT is years behind everyone else, particularly when it comes to NOT having any redundancy. This wouldn't fly in any other industry, banking, or especially aviation (737 Max issues aside-the overall aviation systems themselves run fairly well). Yea, let's just shut down the skies for 4 hours while we upgrade over here....